Robot Kenes consults citizens on public services
National Information Technologies JSC informs that robot Kenes consults citizens when delivering public services via 1414. Thus, when calling Integrated Call Center (1414), robot Kenes greets a citizen and consults via phone.
For Kazakhstani citizens, robot Kenes was designed to recognize speech in Kazakh and Russian, and also mixed Kazakh-Russian speech. As the project is launched in a test mode, at the moment, the robot consults on TOP-10 user requests:
- Payment of property tax by individuals,
- Issuance of certificates of no criminal record,