Starting from August 11, 2025, the procedure for obtaining digital signature keys will change. Users were previously free to choose how to obtain their DS-either online or through an in-person visit to the Citizen Service Center. Today, however, the process has shifted predominantly to a remote format. A personal visit to the CSC is now only permitted if the biometric identification system fails to verify the user's identity after multiple attempts.

Previously, DS keys could have been obtained either online or by visiting Citizen Service Centers. The procedure has now been fully transitioned to an online format. To obtain DS keys, the user needs to submit an application through theeGov.kz portal or the website of the National Certification Authority pki.gov .kz, and complete biometric identification via a facial recognition system. If biometric identification is successful, DS keys are issued without the need for a personal visit to the CSC.

If the system fails to complete identification – for example, due to a missing photo in the database or a technical error – the user will have the opportunity to retry the process. The system allows up to five biometric verification attempts. Only after that does it become possible to apply for a DS through a CSC and complete identification with a CSC operator, providing the required set of documents.

It is important to note that without passing biometric verification, applying through the CSC is not possible. The operator verifies the information using the IIN and, if there are not five failed biometric attempts, will be unable to provide the service. Access to submission through the CSC is automatically granted only after all online attempts have been exhausted.

For citizens without access to the Internet or a computer, biometric identification can be completed in the self-service areas of the CSC. If the user successfully completes identification on the spot, the keys are issued online without the involvement of a CSC operator.

The shift toward a predominantly remote format is also supported by statistics. Since the beginning of 2025, more than 14.9 million digital signature keys have been issued in the Republic of Kazakhstan. Of these, 92.25% were obtained through remote identification, while only 7.75% were issued via Citizen Service Centers. These figures indicate a high demand for online service and a steady trend toward the digitalization of public services.

The new feature is designed to enhance the level of information security. A DS is equivalent to a handwritten signature and carries full legal weight; therefore, access to DS keys must be strictly limited to the owner only. The use of biometrics provides reliable identity verification and prevents unauthorized issuance of DS keys.