Integrated Call Center (1414) is in the Crystal Headset Award final
On February 12, the first stage of Crystal Headset Award competition was completed. Integrated Call Center (1414) (ICC) was included to the finalists` shortlist in the following categories:
- “Paraoperator of the Year”,
- “The Best Program for Enhancement, Modernization and Business Transformation”.
It should be noted that in 2017, Integrated Call Center (1414) processed over 4.3 million requests submitted by eGov.kz portal users.