A housing certificate is issued to families in need of housing and with insufficient income to cover part of the down payment on a mortgage housing loan. The eGov.kz portal now offers an online service for obtaining a certificate.

The certificate is issued subject to the purchase of housing under the mortgage programme approved by the National Bank of the Republic of Kazakhstan or under the state housing construction programme. The scope and list of categories of housing certificate recipients are determined by local executive bodies.

A housing certificate is granted as social assistance under the following conditions:

• the applicant and the members of his/her family permanently residing with him/her (spouse and minor children) have an average income over the last 6 months from employment and/or entrepreneurial activities that does not exceed the established limit;
• average income excludes pension contributions, personal income tax and other compulsory deductions;
• Children under the age of 23 who are in full-time education are included.

To get a housing certificate online, the user needs to:

• log in to the eGov.kz portal and go to the "Real Estate – Housing relations" section;
• select "Issuance of housing certificates" from the list and fill-in the required fields;
• sign the service using a DS;
• familiarize with the public service delivery result in your personal account (https://kezekte.kz).

The new service was launched thanks to the cooperation of the Ministry of Industry and Construction, the Public Services Committee of the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan and National Information Technologies JSC.