National Information Technologies JSC informs that robot Kenes consults citizens when delivering public services via 1414. Thus, when calling Integrated Call Center (1414), robot Kenes greets a citizen and consults via phone.

For Kazakhstani citizens, robot Kenes was designed to recognize speech in Kazakh and  Russian, and also mixed Kazakh-Russian speech. As the project is launched in a test mode,  at the moment, the robot consults on TOP-10 user requests:

-  Payment of property tax by individuals,

-  Issuance of certificates of no criminal record,

-  Pension accruals abstract,

-  Obtainment of abstracts of the registered title/encumbrance to real estate,

-  Medical insurance,

-  Licenses and permit  documents search,

-  DS obtainment,

-  Put a child in waiting list for kindergarten /Check a queue,

-  CSCs working hours,

-  Check traffic violation fines.

Also, robot Kenes is represented as virtual assistant for interactive online consulting of egov.kz portal and www.1414.kz website users. Virtual Robot Kenes is an animated character. Answering the question “Tell about yourself”, he says that he is “smart and friendly” and that he consults citizens on issues related to “Family”, “Education”, “Real Estate” and “Business Registration and Development”, and also answers to the following requests: “About the portal”, “Password recovery”, “Abstract of residential address”.