EN 15838 certification is the most prestigious and professional system for acknowledgment of quality of services delivered to customers in call centers of any organization regardless of its business profile and call center`s size.

In 2015, Integrated Call Center underwent re-certification for compliance with ISO 20000 conducted by British Standards Institute (BSI). The standard involves detailed description of requirements to IT services` management system and stipulates liability for initiating, executing and maintaining processes in companies.