In the period March 21 to May 10, 2020 inclusively, Kazakhstani citizens obtained over 15 million public services from which over 835 thousand public services were obtained via messengers in Telegram, Facebookand VKontakte, over 1.5 million public services were obtained via eGovMobile app and over 12.6 million public services were obtained via e-Gov Portal.

From the total amount of obtained public services during the emergency situation, citizens made 2.5 million video calls. About 430 thousand citizens had been registered in Mobile Citizens Database. Over 338 thousand individuals and over 18 thousand legal entities obtained digital signatures online.  Also, over 10 thousand people used the service to book a queue to CSC on eGov.kz homepage.

“NIT JSC had performed a tremendous job not only related to public services. Within the emergency situation period, all central government agencies were transferred to a remote operation and connected to cloud workflow. Thus, over 12 thousand civil officers had performed over 208 thousand authorizations. Cooperation with government agencies is still in progress” marked Asset Turyssov, Chairman of the Board, NIT JSC.  

Also, Kazakhstani citizens are still actively receiving consultations from the Integrated Call Center (1414). Thus, ICC (1414) operators had received and processed almost 12.5 million calls. 

It should be reminded that 80% of public services are available online. Citizens can obtain the services via e-Gov website (egov.kz), eGovMobile app and chat bots in Telegram (@Kenes1414Bot), Facebook and VKontakte messengers.