Citizens can register the birth of a child in a more convenient proactive format without visiting the eGov.kz Portal. In the proactive childbirth service, SMS messages and notifications are optimized for a more convenient process.

The proactive format of obtaining services is convenient as the state itself offers a citizen to receive a relevant service in a particular life situation. Thus, a person does not need to go anywhere, it is sufficient to send the required information in response to the received SMS.

Within a day after the birth of a child, the information system having received a notification from a medical institution will send a congratulatory SMS from 1414 to a child's parent with a step-by-step request for information necessary for the provision of services.

Previously, citizens received SMS messages in a different format: in the R X X format, where X are the numbers indicated in the message. Now the process has become much simpler, now you do not need to specify the letters, you only need to answer the questions asked.

In order to get the service, you need to be registered in the Mobile Citizens Database (MCD) as SMS messages cannot be obtained without registration. The service is free-of-charge, you only need to have a positive balance on the phone number.

The information needed for the service delivery is taken from the information systems of various government agencies and the information that is missing will be requested from a child's parent via SMS requests containing examples of fill-in.

Upon the service delivery, citizens receive SMS notification on the issuance of a child's birth certificate (on paper) or a substantiated refusal.