The Smart Bridge project is an information and communication service in the form of Display of Services platform aimed at facilitating the integration of information systems between government agencies and private businesses and contributing to a more effective information exchange and improving overall transparency and coordination.

The Display of Services platform provides solutions to the following tasks:

• creation of a single catalogue of services available at the information systems of government agencies and private sector with technical description of each service and contact details of a service owner and an information system developer;
• automation of the processes for obtaining access to services published on the Display of Services portal through e-Gov Gateway;
• automation of the process for creating new information services in information systems through connectors (service constructor).

Paper turnover has been reduced and database integration processes have been accelerated, resulting in nearly 4,000 integrations since 2020.

The TOP-5 most popular second-tier banks use this solution and provide public services in their applications. As an example of how the platform works, many banks can notify customers of fines and taxes, re-register vehicles, issue digital mortgages, while reports to the tax service can be sent through accounting systems.

The following results were achieved by implementing the Smart Bridge:

• the entire process has been reduced from 3 months to 1 month;
• previously, there were 8 approvals, now there is only one;
• from 8 letters to zero;
• from 4 technical documents to 1 online form.

The Smart Bridge portal (Display of Services) website: sb.egov.kz.